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Terms and Conditions

Last updated: 19 August 2026

Terms and Conditions of Use

1. General information

This document sets out the terms and conditions under which the website www.laresidenza.ro (hereinafter the "Site") may be accessed and used.

The Site is owned and operated by:
LA RESIDENZA S.R.L., with registered office at 14 Independenței Street, postal code 300207, Timișoara, Timiș County, Romania. Tax ID (CUI): 13926918. Trade Registry number: J2001000635359. Email: contact@laresidenza.ro. Phone: 0256 401 080.

Hereinafter referred to as the "Company", the "Hotel", "we" or "La Residenza". The Site presents the activity of La Residenza hotel in Timișoara, as well as that of the Sempre restaurant and pool, which operate within the hotel premises.

2. Acceptance of the terms

Accessing and using the Site implies full and unconditional acceptance of these Terms and Conditions. If you do not agree with any of the provisions below, please do not use the Site.

These Terms and Conditions are supplemented by the Privacy Policy and the Cookie Policy, available on the Site.

3. Definitions

  • Site – the set of web pages accessible at www.laresidenza.ro, including its subdomains.
  • User – any natural or legal person who accesses the Site, for any reason.
  • Content – texts, images, photographs, video materials, graphics, logos, menus, service descriptions and any other elements published on the Site.
  • Sempre – the trade name under which the restaurant and the pool area within La Residenza hotel operate.

4. Purpose and nature of the Site

The Site is exclusively for presentation and information purposes. Through the Site:

  • no online reservations are made;
  • no distance contracts are concluded;
  • no online payments are processed and no bank card data is collected.

The information published on the Site serves a commercial presentation purpose and does not constitute a firm offer within the meaning of art. 1188 et seq. of the Civil Code, but an invitation to contract.

5. Informative nature of the content

We make reasonable efforts to ensure that the information published on the Site is accurate and up to date. However:

  • prices, rates, menus, opening hours, amenities and the availability of rooms or spaces may be changed without prior notice;
  • photographs and video materials are illustrative; the actual appearance of the rooms, restaurant or pool area may show minor differences;
  • the promotions and packages presented are valid for the announced period and while stocks last.

The up-to-date information that is binding on the Company is exclusively that communicated directly by the hotel reception or by the Sempre staff at the time of the request. We recommend that you confirm by phone or email any detail relevant to your decision.

6. Reservations and provision of services

Reservations for accommodation, the restaurant or the pool area are made exclusively through the channels indicated on the Site: by phone, by email, by direct message on social media or through partner booking platforms.

The contractual relationship between the client and the Company arises outside the Site, at the moment the Company expressly confirms the reservation, and is governed by:

  • the internal rules of the hotel and of Sempre, respectively;
  • the reservation, payment and cancellation conditions communicated at the time of confirmation;
  • the conditions of the partner platform, in the case of reservations made through them.

The Company reserves the right to refuse a reservation or not to confirm a request, without any obligation to give reasons, within the limits of the law.

7. "Adults Only" policy (access exclusively for adults)

La Residenza hotel, the Sempre restaurant and the Sempre pool area operate on an adults only basis.

  • Access and accommodation are permitted exclusively to persons aged 18 or over.
  • The staff has the right to ask for a valid identity document to verify age, at check-in or on entering any of the premises.
  • Reservations made for or together with persons under 18 cannot be honoured. If this situation is found on site, the Company reserves the right to refuse access, applying the cancellation conditions communicated at the time of booking.
  • The content of the Site is intended for adults.

Note: This policy aims to ensure a certain type of experience and a level of calm specific to the concept of the venue, and applies uniformly to all visitors.

8. The Sempre restaurant and pool

The Sempre restaurant and pool area operate within La Residenza hotel and can be accessed both by hotel guests and by the public, under the conditions and within the limits communicated on site or by phone.

Access to these spaces is subject to compliance with:

  • the adults only policy described in art. 7;
  • the internal rules displayed on site, including the rules for access to and use of the pool (opening hours, maximum capacity, equipment, hygiene and safety rules);
  • the instructions of the staff.

Opening hours, capacity, the availability of sun loungers and any access fees are set by the Company and may vary depending on the season, weather conditions, private events or maintenance works. The Company reserves the right to temporarily close, in whole or in part, any of the spaces, without this giving rise to a right to compensation for the mere consultation of the information on the Site.

The Company reserves the right to refuse access to, or to ask to leave the premises, any person who breaches the internal rules, disturbs the peace of other guests, is under the influence of alcohol or prohibited substances, or displays aggressive or inappropriate behaviour.

9. Intellectual property rights

All the Content of the Site – including, without limitation: texts, photographs, video materials, graphics, the structure and design of the pages, the "La Residenza" and "Sempre" trademarks, logos and visual identity elements – is the property of the Company or is used by it on the basis of legally acquired rights, and is protected by copyright and industrial property legislation.

The following are prohibited without the Company's prior written consent:

  • copying, reproducing, distributing, publishing or modifying the Content;
  • using the Content for commercial purposes;
  • using the trademarks, logos or visual identity elements;
  • systematic extraction of data from the Site by automated means (scraping, crawling, data mining), including for the purpose of training artificial intelligence systems.

Viewing, printing and downloading the Content is permitted exclusively for personal, non-commercial use, keeping all copyright notices.

Taking over information for journalistic or editorial purposes is permitted with explicit mention of the source and, where possible, with a link to the Site.

10. User obligations

The User undertakes to use the Site in good faith and in accordance with applicable law. In particular, it is forbidden to:

  • use the Site in a way that may affect its operation, security or availability;
  • attempt unauthorised access to the Site, or to the servers or databases associated with it;
  • transmit software with harmful effects (viruses, malware);
  • use false identification data in the contact forms;
  • send messages that are unlawful, defamatory, obscene, threatening or that infringe the rights of third parties.

Failure to comply with these obligations may result in the User's civil or criminal liability, as well as in the blocking of access to the Site.

11. Contact forms and personal data

The Site may provide contact or information request forms. The data submitted through these forms is processed exclusively for the purpose of resolving your request.

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable national legislation. Details on the categories of data processed, the legal basis, the storage period and your rights can be found in the Privacy Policy, available on the Site.

By sending a message through the contact form, you confirm that the data you provide is accurate and that you are at least 18 years old.

12. Cookies

The Site uses cookies and similar technologies to ensure correct operation, to analyse traffic and, where applicable, for marketing purposes. How they are used, the categories of cookies and the options for managing them are described in the Cookie Policy, available on the Site.

13. Links to third-party websites

The Site may contain links to websites or platforms belonging to third parties (booking platforms, maps, social networks, partners). These links are provided solely for the User's convenience.

The Company has no control over the content, privacy policies or practices of these third parties and assumes no liability for them. Accessing them is at the User's own risk, subject to the terms and conditions of each platform.

14. Limitation of liability

The Site and its Content are provided "as is", without express or implied warranties as to the accuracy, completeness or timeliness of the information.

To the extent permitted by law, the Company is not liable for:

  • any material errors, omissions or inconsistencies in the Content of the Site;
  • decisions taken by the User solely on the basis of the information on the Site, without prior confirmation from the Company;
  • temporary interruptions in the operation of the Site, regardless of the cause (maintenance, technical failures, cyber attacks, force majeure);
  • indirect damages resulting from the use of, or inability to use, the Site.

These limitations do not affect the consumer rights provided by the mandatory rules of law and do not exclude the Company's liability for wilful misconduct or gross negligence.

15. Availability of the Site

The Company makes reasonable efforts to keep the Site operational, but does not guarantee its uninterrupted accessibility. The Company reserves the right to modify, suspend or discontinue, temporarily or permanently, the Site or any of its sections, without prior notice.

16. Changes to the terms and conditions

The Company reserves the right to modify these Terms and Conditions at any time. The updated version takes effect upon publication on the Site, a date which will be mentioned at the beginning of the document.

Users are responsible for consulting this document periodically. Continued use of the Site after the changes are published amounts to acceptance of them.

17. Governing law and dispute resolution

These Terms and Conditions are governed by Romanian law.

Any dispute arising from the use of the Site will be resolved amicably. Failing an amicable solution, jurisdiction lies with the courts at the Company's registered office, namely the courts of Timișoara, Timiș County, subject to the mandatory rules on jurisdiction in relations with consumers.

Consumers additionally have the following options:

  • filing a complaint with the National Authority for Consumer Protection (ANPC) – www.anpc.ro;
  • using the alternative dispute resolution (ADR) mechanism, in accordance with Government Ordinance no. 38/2015;
  • using the European online dispute resolution (ODR) platform made available by the European Commission.

18. Final provisions

If any provision of this document is declared null or unenforceable, this does not affect the validity of the other provisions, which remain fully in effect.

The Company's failure to exercise a right provided for in this document does not constitute a waiver of that right.

19. Contact

For any questions regarding these Terms and Conditions or the use of the Site, you can contact us:

LA RESIDENZA S.R.L.
14 Independenței Street, postal code 300207, Timișoara, Timiș County
Email: contact@laresidenza.ro · Phone: 0256 401 080